Privacy Policy

1. Introduction

Anchorline ("we", "us", "our") is committed to protecting the personal data of people who contact us, attend our sessions, or use our website. This Privacy Policy explains what data we collect, why we collect it, how we protect it, and what rights you have in relation to it.

Our services are document organising and general information sessions related to pension paperwork. We do not collect sensitive financial or pension data as part of delivering these services. Any documents you bring to a session remain yours and are not retained by us after the session ends.

This policy applies to data collected through our website at anchorlinex.world and through our session booking and communication processes. If you have questions, contact us at [email protected].

2. What Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and telephone number when provided via our contact form or in direct communication.
• Session booking data: Preferred dates, session type enquired about, and any notes provided in the message field of our contact form.
• Website usage data: IP address, browser type, pages visited, and time spent on pages — collected through cookies and analytics tools where consent has been given.
• Communication records: Emails and messages exchanged in connection with booking or follow-up queries.

Legal Basis for Processing

We process personal data on the following legal bases under applicable Thai data protection law (the Personal Data Protection Act B.E. 2562, "PDPA") and related international standards:

• Consent: For analytics cookies and marketing communications.
• Legitimate interest: For responding to enquiries and maintaining session records.
• Contract performance: For delivering booked sessions and membership arrangements.

Data Retention

Contact and booking data is retained for up to 24 months from the date of last interaction. Website analytics data is retained for up to 12 months. Communication records are retained for up to 36 months for administrative purposes.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to your enquiries and confirming session bookings.
• Sending reminders about upcoming sessions (where you have provided your email address for this purpose).
• Managing membership arrangements, including quarterly check-in scheduling.
• Improving our website and session content based on aggregated, anonymised usage data.
• Complying with applicable legal and regulatory obligations.

Marketing Communications

We do not send marketing communications without your explicit consent. If you have consented and wish to withdraw, contact us at [email protected] and we will remove you from our mailing list within five working days.

Data Sharing

We do not sell personal data to third parties. We may share data with service providers who assist with website hosting and analytics, under data processing agreements that require them to protect your information. We will disclose data to authorities if required by Thai law or court order.

4. How We Protect Your Data

• Website connections are encrypted via HTTPS/TLS.
• Access to personal data is restricted to staff members who require it to perform their role.
• Paper records (where held) are stored in locked storage within our office premises.
• In the event of a data breach affecting your personal data, we will notify you and relevant authorities within the timeframes required under applicable Thai law.

5. Cookies

Our website uses cookies to enable basic functionality and, where consent is given, to gather anonymised usage statistics. We do not use cookies for advertising purposes without your consent.

For full information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act B.E. 2562, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate data.
• Right to erasure: You may ask us to delete your personal data where we no longer have a lawful basis to retain it.
• Right to data portability: You may request your data in a structured, machine-readable format where technically feasible.
• Right to object: You may object to our processing of your data where it is based on legitimate interest.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.
• Right to lodge a complaint: You may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently before submitting personal data.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. Continued use of our website or services after any update constitutes acceptance of the revised policy. For significant changes, we will notify active contacts by email where possible.